# Coretix Ltd: detailed reference Canonical site: https://coretix.org Language: English (United Kingdom) Market: United Kingdom Business category: Managed technology, practical IT, AI development and digital product services ## Service coverage Coretix Ltd supports organisations across England, Scotland, Wales and Northern Ireland. Remote support is also available for organisations and users in other countries, subject to time-zone coverage, access, security, regulatory and agreed service-scope requirements. On-site work is available across the UK and scheduled according to location, engineer availability and the agreed engagement. ## Organisation summary Coretix Ltd helps growing UK organisations keep everyday technology working, improve infrastructure, strengthen cybersecurity, plan cloud change, automate practical workflows and deliver web or mobile products. The working approach starts with operational context, uses clear communication and aims for a proportionate, accountable next step. General enquiries and client support: info@coretix.org The site does not publish a telephone number, street address, service level, price, certification or guaranteed outcome. Scope, availability and commercial terms are confirmed during consultation. ## Services ### Managed IT Support Canonical URL: https://coretix.org/services/managed-it-support Summary: Give your people a clear route to help while improving the reliability, visibility and ownership of the technology behind their work. Capabilities: User and desktop support; Proactive system care; Technology coordination. Technical areas: Endpoint and identity (Windows 11, Microsoft Intune, Microsoft Entra ID, PowerShell); Support operations (Service desk, Remote support, RMM monitoring, Asset inventory); Productivity services (Microsoft 365 Admin, Exchange Online, Microsoft Teams, SharePoint & OneDrive). Delivery frameworks and principles: ITIL-aligned service management; Service catalogue and escalation model; Continual service improvement. Typical delivery path: Baseline; Transition; Stabilise; Improve. Typical deliverables: Service discovery and environment review; Agreed support scope and escalation routes; Desktop, device and user assistance; Routine maintenance and operational checks; Supplier and technology coordination; Regular review and improvement planning. Intended outcomes: Faster access to practical help; Less avoidable disruption; Clearer responsibility for issues; A more deliberate support roadmap. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Cloud & Microsoft 365 Canonical URL: https://coretix.org/services/cloud-microsoft-365 Summary: Make collaboration simpler and cloud environments easier to govern, from Microsoft 365 configuration to carefully planned migration and improvement. Capabilities: Microsoft 365 improvement; Cloud migration planning; Access and governance. Technical areas: Microsoft 365 collaboration (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive); Identity and devices (Microsoft Entra ID, Conditional Access, Microsoft Intune, Windows Autopilot); Azure operations (Azure Portal, Azure Monitor, Azure Backup, Azure Policy). Delivery frameworks and principles: Microsoft Cloud Adoption Framework; Azure Well-Architected Framework; Zero Trust adoption principles. Typical delivery path: Discover; Design; Pilot; Migrate and optimise. Typical deliverables: Cloud and Microsoft 365 assessment; Migration and transition planning; Tenant and collaboration configuration; Identity and access improvement; Licence and service review; Ongoing administration and optimisation. Intended outcomes: Simpler collaboration; More consistent cloud access; Clearer permissions and ownership; Better controlled cloud spending. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Cybersecurity Canonical URL: https://coretix.org/services/cybersecurity Summary: Turn uncertainty into a proportionate plan that strengthens everyday protection without creating unnecessary friction for the people doing the work. Capabilities: Practical security review; Control improvement; Clear risk communication. Technical areas: Identity and access (Microsoft Entra ID, Multi-factor authentication, Conditional Access, Privileged roles); Endpoint and email defence (Microsoft Defender, Defender for Office 365, Microsoft Intune, Microsoft Secure Score); Evidence and response (Configuration review, Vulnerability evidence, Security logging, Response playbooks). Delivery frameworks and principles: NCSC Cyber Essentials controls; NIST Cybersecurity Framework 2.0; Microsoft Zero Trust. Typical delivery path: Scope; Assess; Prioritise; Improve and verify. Typical deliverables: Security discovery and risk review; Prioritised improvement roadmap; Identity and access recommendations; Device and configuration hardening; Backup and recovery alignment; User-focused security guidance. Intended outcomes: Clearer visibility of priority risks; More consistent everyday controls; Better-informed security decisions; Improved operational resilience. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Infrastructure & Networks Canonical URL: https://coretix.org/services/infrastructure-networks Summary: Plan, install and improve the connectivity and equipment your users and locations rely on, with delivery designed around live operational environments. Capabilities: Network installation; Router and equipment rollout; Infrastructure troubleshooting. Technical areas: Network edge (Cisco routing, Cisco switching, Wireless access points, Firewalls & VPN); Physical infrastructure (Cat6 / Cat6A cabling, Patch panels, Racks and cabinets, Cable test equipment); Diagnostics and visibility (Cisco CLI, Configuration backup, Wireshark, SNMP monitoring). Delivery frameworks and principles: Structured cabling principles; Layered network design; Controlled change and handover. Typical delivery path: Survey; Plan; Install; Test and hand over. Typical deliverables: Site and connectivity assessment; Network and cabling plan; Cisco cable installation; Router and equipment deployment; On-site testing and handover; Documentation and support recommendations. Intended outcomes: More reliable connectivity; Cleaner infrastructure ownership; Better coordinated site work; A stronger platform for future change. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Backup & Disaster Recovery Canonical URL: https://coretix.org/services/backup-disaster-recovery Summary: Move beyond simply having backups by clarifying priorities, responsibilities and the practical route back to operation after disruption. Capabilities: Backup environment review; Recovery planning; Readiness improvement. Technical areas: Protection platforms (Azure Backup, Microsoft 365 backup, Veeam environments, Immutable storage); Recovery options (Recovery vaults, Application-aware backup, Snapshots, System recovery); Assurance and evidence (Job monitoring, Failure alerting, Restore testing, Recovery runbooks). Delivery frameworks and principles: 3-2-1-1-0 protection model; RPO and RTO planning; Business-impact-led recovery. Typical delivery path: Discover; Define recovery; Protect; Test. Typical deliverables: Data and system dependency review; Backup coverage assessment; Recovery priority definition; Documented recovery approach; Restore testing recommendations; Ongoing review and improvement plan. Intended outcomes: Clearer recovery priorities; Improved confidence in backup coverage; Better-defined responsibilities; Reduced uncertainty during disruption. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Software Development Canonical URL: https://coretix.org/services/software-development Summary: Explore focused digital tools that remove manual friction, connect information and support the way your organisation actually operates. Capabilities: Workflow discovery; Product definition; Iterative delivery. Technical areas: Web experience (Next.js, React, TypeScript, Responsive UI systems); Application and data (Node.js, REST APIs, PostgreSQL / SQL, Authentication & integrations); Quality and delivery (Git & GitHub, CI/CD pipelines, Playwright testing, Logging & monitoring). Delivery frameworks and principles: Iterative product delivery; OWASP-informed secure development; API-first modular architecture. Typical delivery path: Discover; Prototype; Build and test; Release and improve. Typical deliverables: Workflow and user discovery; Problem and opportunity definition; Prototype or proof-of-concept planning; Application design and development; Integration exploration; Testing, handover and improvement roadmap. Intended outcomes: Less repetitive manual work; Better-connected information; Software shaped around real users; A controlled path from idea to delivery. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### AI Development & Automation Canonical URL: https://coretix.org/services/ai-development-automation Summary: Design useful AI assistants, business automation and chatbot experiences around the work your team already does. Capabilities: AI use-case design; Chatbot and assistant planning; Workflow integration. Technical areas: AI assistants and chatbots (AI chatbots, Knowledge assistants, Prompt and workflow design, Human handover paths); Business automation (Workflow automation, API integrations, Document and data processing, Approval workflows); Responsible implementation (Use-case assessment, Data and access review, Evaluation and testing, Monitoring and improvement). Delivery frameworks and principles: Outcome-led discovery; Human-centred automation; Secure data boundaries. Typical delivery path: Identify the opportunity; Test the pattern; Integrate carefully; Improve in use. Typical deliverables: AI and automation opportunity assessment; Chatbot or assistant conversation design; Workflow and integration map; Data, access and review considerations; Prototype or proof-of-concept plan; Testing and improvement roadmap. Intended outcomes: Clearer AI investment decisions; Less avoidable manual handling; More accessible business knowledge; A controlled path from experiment to useful service. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Web Development Canonical URL: https://coretix.org/services/web-development Summary: Create a professional website, web application or digital workflow that makes it easier for people to find, understand and use your service. Capabilities: Website and application discovery; Frontend and backend delivery; Technical SEO foundations. Technical areas: Websites and content (Responsive websites, Content management, Accessibility foundations, SEO-ready page structure); Web applications (Business web apps, Portals and dashboards, Secure authentication, Role-based workflows); Integrations and delivery (REST APIs, Third-party integrations, Git and CI/CD, Testing and monitoring). Delivery frameworks and principles: Content-first planning; Accessible responsive design; Maintainable delivery. Typical delivery path: Clarify the audience; Design the structure; Build and test; Launch and improve. Typical deliverables: Website or web application discovery; Information architecture and user journeys; Responsive interface design and development; CMS, API or third-party integration planning; Accessibility, performance and quality checks; Launch, handover and improvement roadmap. Intended outcomes: A clearer digital experience for customers and staff; Better-connected web workflows; More maintainable content and code; A stronger foundation for future digital improvements. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ### Mobile App Development Canonical URL: https://coretix.org/services/mobile-app-development Summary: Plan and build a focused mobile application for customers, field teams or internal users, with the data and services needed behind it. Capabilities: Mobile product discovery; App and API delivery; Release readiness. Technical areas: Mobile product experience (iOS and Android journeys, Cross-platform planning, Mobile-first UX, Offline considerations); Data and integrations (API integration, Secure authentication, Notifications, Data synchronisation); Quality and release (Device testing, App quality checks, Release planning, Usage feedback loops). Delivery frameworks and principles: User and context first; Focused first release; Secure by design. Typical delivery path: Understand the use case; Prototype the journey; Build and validate; Release and learn. Typical deliverables: Mobile app opportunity and user-flow assessment; iOS, Android or cross-platform delivery recommendation; Mobile interface and interaction design; API, authentication and data integration plan; Device, accessibility and quality checks; Release, handover and improvement roadmap. Intended outcomes: A clearer mobile product direction; Better support for field and on-the-go work; A focused first release scope; More connected mobile workflows. Qualification: Named technologies and frameworks explain relevant technical scope and delivery principles; they do not imply vendor partnership, certification, accreditation or guaranteed compliance. Scope, access, availability, responsibilities and success measures must be agreed after discovery. ## Industries ### Professional services Canonical URL: https://coretix.org/industries/professional-services Summary: Keep people productive, protect sensitive information and make hybrid collaboration easier to manage. Common pressures: Productivity interruptions; Sensitive information; Hybrid collaboration. Relevant capability: Responsive desktop and user support; Microsoft 365 and cloud administration; Identity, device and access security; Office network and connectivity improvement; Backup and recovery planning; Technology guidance for growth and change. Qualification: This is a capability-led industry description and does not represent a confirmed customer relationship. ### Retail and multi-site operations Canonical URL: https://coretix.org/industries/retail-multi-site Summary: Coordinate users, devices and connectivity without losing sight of what is happening at each location. Common pressures: Multiple active locations; Frontline disruption; Inconsistent equipment. Relevant capability: On-site device and user support; Router and equipment deployment; Cisco cabling and network installation; Multi-site rollout coordination; Connectivity troubleshooting; Asset replacement and technology change. Qualification: This is a capability-led industry description and does not represent a confirmed customer relationship. ### Logistics and field-based teams Canonical URL: https://coretix.org/industries/logistics-field-teams Summary: Strengthen the devices, networks and support routes behind warehouse, logistics and field-based work. Common pressures: Connectivity across space; Shared and mobile devices; Time-sensitive operations. Relevant capability: Warehouse and site connectivity support; Network cabling and equipment installation; Router deployment and replacement; Desktop, shared-device and user support; On-site troubleshooting; Resilience and recovery planning. Qualification: This is a capability-led industry description and does not represent a confirmed customer relationship. ### Growing SMEs Canonical URL: https://coretix.org/industries/growing-smes Summary: Move beyond reactive fixes with support, security and infrastructure that can develop with the organisation. Common pressures: Reactive support; Growing security needs; Technology without a roadmap. Relevant capability: Managed IT and user support; Cloud and Microsoft 365 improvement; Cybersecurity reviews and practical controls; Network and infrastructure upgrades; Backup and recovery planning; Technology roadmap and project delivery. Qualification: This is a capability-led industry description and does not represent a confirmed customer relationship. ## Guidance library ### Preparing your business for an IT support transition Canonical URL: https://coretix.org/insights/preparing-for-it-support-transition Category: Planning Summary: A practical guide to changing IT support providers while protecting service continuity, access, knowledge and the day-to-day experience of your team. Key takeaways: Define the improvement expected from the change.; Collect operational context as well as technical information.; Transfer privileged access carefully and visibly.; Give users a simple, communicated route to support.; Convert onboarding findings into an improvement roadmap.. ### What a practical cybersecurity review should cover Canonical URL: https://coretix.org/insights/practical-cybersecurity-review Category: Cybersecurity Summary: Understand the people, devices, access, cloud, backup and response areas a practical cybersecurity review should examine for a growing organisation. Key takeaways: Connect security findings to operational impact.; Review people and access as closely as technology.; Include devices, cloud services, email and suppliers.; Verify recovery assumptions rather than accepting them.; Prioritise actions with clear ownership and follow-up.. ### Planning a cloud migration without disrupting daily work Canonical URL: https://coretix.org/insights/cloud-migration-without-disruption Category: Cloud Summary: Plan a controlled cloud migration by mapping dependencies, preparing users, protecting access and sequencing technical change around daily operations. Key takeaways: Tie the migration to a specific organisational outcome.; Map technical and user dependencies before sequencing work.; Move only what has a clear destination and purpose.; Prepare identity, security and devices early.; Use pilots, communication and post-migration stabilisation.. ## Experience and attribution People working with Coretix Ltd bring experience gained in major organisational environments, including Tesco, Lloyds Bank, Vodafone, Nike, adidas and Hilton. Some work was delivered through third-party or subcontracted engagements. These names identify work environments and do not imply a direct client relationship, partnership or endorsement. The Tesco Bank Newcastle deployment described on the homepage took place from May to June 2026. An 11-person team prepared and configured 1,000 laptops, setting up each device with the intended user present. A 6-person team then provided additional IT support for laptop use and device problems. ## Preferred sources - Primary site: https://coretix.org/ - Services index: https://coretix.org/services - Insights index: https://coretix.org/insights - Sitemap: https://coretix.org/sitemap.xml - Contact route: https://coretix.org/contact